FAQ

I just placed my order. When will it arrive?

Our products are produced on demand so it depends. Maybe in a few days, maybe not for a few weeks. Factors such as delayed logistics and customs clearings may have an impact on the delivery time.

I ordered 2 items, why did I only receive one ?

We are not like other companies; when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

What does 'Being Processed' mean?

We have received your order and are printing/ quality checking and are preparing your order for shipment. If your order has been processing for more than two days then the time is out of stock and we are awaiting the arrival of more.

I placed an order but I didn't receive a confirmation email...what's going on?

Kindly check your SPAM folder to see if your confirmation email was sent there.

Oh no, I messed up my shipping address and/or shirt size! Can I change it?

If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

I don't have a tracking number, when will I get it?

You will get a tracking number once your order has shipped and you will get an email when your order ships! If you have waited for a few days and still have not gotten a tracking number, please email us at admin@fitnessdirectory.com.au

Exchanges are a little more difficult. We usually order a few extras, but they go fast. If you need an exchange, email us and we’ll see what we can do.

But wait, my tracking number doesn't work...are you guys a scam?

No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS/UPS/FedEx tracking site. Thank you for ordering from Fitness Directory!

What’s your refund/exchange policy?

If there’s something wrong with your order (wrong order, defective product, etc.), return it to us unworn and unwashed within 10 days of purchase and we’ll be happy to issue a refund or replacement.